Keyholding & Alarm Response Services

Since joining the Banham Group, we have the facilities to offer our very own Keyholding & Alarm Response services. These services are offered through another Banham Group company, CMS Keyholding, and are available to the whole of London and the South East.

  • Response to emergencies: alarm activations, gas/water leaks, locked out of property, lost keys
  • Response to non-emergencies and pre-arranged visits: feeding pets, domestic appliance left on, grant access to tradesmen, need duplicate keys delivered or posted
  • Rapid response by fully licensed, experienced staff, mainly by motorcycle
  • Full reports issued after each call out/incident

Fully Licensed and Certified

CMS Keyholding is dedicated to looking after you and your property by providing Key Guards who will attend your premises following specific requests or alarm activations. In addition, a spare set of keys can be held for lockouts/lost keys or for attendance to other emergencies.

CMS Keyholding is SIA Approved and operates in compliance with BS EN ISO 9001:2008 (Quality System), BS 7858:2006 (Security Screening) and BS 7984:2008 (Keyholding and Response Services).

Keyholding & Alarm Response Services Tailored to Your Needs

Our personalised approach to our services, in essence, allows us to take on the role of a trusted friend protecting your property – a fully vetted, comprehensively trained, properly equipped and always available friend!

Our Keyholding & Alarm Response service is suitable for private properties as well as commercial and public premises and we have tailored packages to suit. We can also generate custom short term packages which are suitable for people who are just going away for a short trip or holiday. In addition, we can offer Keyholding only packages.

Why use CMS’s Keyholding & Alarm Response Services?

Eliminate Personal Risk

In the event of a burglary, our service provides a prompt response to your premises by our Key Guards, 24 hours a day, 365 days a year. This eliminates the potential risk to you or your staff and any consequent possible liability.

Peace of Mind and Wellbeing

We  ensure to initiate appropriate action as required and generally look after your interests, relieving you of any worry whilst you are away from your property.

Insurance Advantage

Under the terms of many insurance policies, cover may be nullified during a period when the alarm system is not functioning. This can be avoided by our ability to maintain security at your premises.

Fast Keyholding Response

Our Key Guards are primarily dispatched by motorcycle to avoid traffic hold-ups and therefore ensure prompt arrival at your premises. In addition, the time saved by not having to locate private keyholders may be crucial in some instances.

Police Requirements

The policy of the Association of Chief Police Officers (ACPO) requires that each premises must have at least two keyholders, one of whom must be available at all times. Each keyholder must have a telephone, a means of transport at all times and be capable of responding quickly to an attendance request, day or night.

Should you not comply with these requirements, the police may withdraw response to your premises. In addition, your alarm monitoring centre will not be permitted to notify the police of alarm activations unless keyholding information is available.

When CMS Keyholding is appointed as a Keyholder, all of the above is taken care of.

No More Inconvenience

Our Key Guards will attend your premises in response to alarm activations at anytime. This is particularly relevant during unsocial hours. There is no need to rely or impose on friends or neighbours who may not be available to attend your property all year round.

Furthermore, key members of staff may be absent from work if they have been called out during the previous night. There is also no cost involved in reimbursing staff, providing transport or mobile phones and no possibility of breaching Health and Safety regulations.


  • SIA Logo
  • BSI ISO 9001:2008 logo

For more information about our Keyholding & Alarm Response services, please visit CMS Keyholding’s website or get in touch directly with us at GSM Security.